Q&A

To check on your order, please log in to your account or email our customer service department at contact@eclipse-official.com. Please allow up to 24 hours for us to answer your request.

Nothing to do on your part - for all online orders, you will be emailed at the time of shipment with shipping confirmation and tracking information.

Due to the nature of sample sales, items sell out very quickly. Shopping the first day gives you the best chance to access to a larger selection and exclusive products.

Items in the cart are not saved until you complete your purchase.

Orders can be placed by phone Monday – Friday, 9A – 6P PDT by calling: (646) 407-5409.

You will receive a confirmation email or a text message with your tracking information as soon as your order is shipped.

At this time we do not offer international Shipping.

At this time, we do not offer expedited Shipping.

To update your shipping address, please contact us at contact@eclipse-official.com as soon as possible. If your order has not yet shipped, we may be able to update your shipping address. The order information cannot be updated via phone, as we will need record of your new address.

At this time, we cannot combine orders. Each order is processed and shipped separately.

Yes, we can ship to a P.O. Box, if there is an issue with your delivery address, our team will contact you for alternative information.

No, all items are final sale.

All items are final sale, unless final sale returns coverage is purchased at checkout.
You can purchase final sale return coverage at checkout if you want the option to return and receive a refund or store credit. The return request must be made within 7 days of receiving the product.
Need to file a claim? File here.
If final sale return coverage is not purchased for eligible items in your order, then your order is final sale.

No, all items are final sale.

Please email contact@eclipse-official.com with an image of the item you received, and the name of the item in your order that it replaced. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out, we will provide a prepaid return label for your use and we will refund you the total amount you paid for the item once received.

*Please note that we do have a 7-day window of time policy to reach out if you received the wrong items. After 7 days all items will be final sale.

Please verify that this missing item was intended to be included in the parcel, in some cases orders may be shipped in multiple packages.

If this item was listed on your shipment, email contact@eclipse-official.com with your order number and the name of the item you did not receive. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out, we will refund you the total amount you paid for the item.

*Please note that we do have a 7-day window of time policy to reach out if your order was incomplete. After 7 days all items will be final sale.

Please email contact@eclipse-official.com with an image of the damaged item you received. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out , we will provide a prepaid return label for your use and we will refund you the total amount you paid for the item once received.

*Please note that we do have a 7-day window of time policy to reach out if you received damaged item. After 7 days all items will be final sale.

Each event is priced differently based on the brand and assortment. Discounts range from 50 to 90% off original retail price. Any further reductions applied throughout the week are determined by the brand, Eclipse has no prior knowledge. Eclipse is unable to accommodate price adjustments on further reductions.

As this information is sensitive, our team is unable to update billing information after your confirmed order. Once the payment goes through, you will receive an order confirmation which will confirm your billing information is correct, and your order is being processed.

At this time, we do not accept payment over the phone.

We accept PayPal, Apple Pay, Google Pay, Debit card and Credit cards. You can also check out using Shop.

At this time, we do not offer gift cards.

Taxes are applied following state laws on sales tax.

By adding your email to our mailing list, you will receive updates about all Eclipse Events. We will notify you on any In-Store events on our calendar sooner than our Online events so that you can prepare for travel.

We will also announce upcoming events and locations on our Instagram daily, @eclipsesamplesale

Depending on the brand we are hosting and its popularity, the line will be different each week.

Checking bags and coats is mandatory.

Yes, strollers can be checked at coat check or left by the front door.

Fitting rooms will be available depending on the sale.

We accept: Debit Card, Credit Cards, Apple Pay, Google Pay and cash.

Past events have featured brands including Isabel Marant, A.P.C., Reformation, IRO, ba&sh, John Elliott, The Kooples, Diptyque, Zadig & Voltaire, Mother, and many more.

Inventory varies by event. Eclipse hosts apparel, footwear, home and bedding, travel, beauty and cosmetics, and technology sales. Register for our mailing list to receive event-specific previews.

Online sales carry production pieces only, unless otherwise advertised. In-store events may include both exclusive true samples and production pieces.

Discounts range from 50% to 90% off original retail price. Your total savings are displayed on the Site under each item.

Restocking is determined by the brand. We will send a restock notification to our mailing list when one is announced and share updates on Instagram @eclipsesamplesale.

No — items cannot be held. All purchases are first come, first served.

We are committed to making eclipsesamplesales.com accessible to all users. We are actively working toward compliance with WCAG 2.1 Level AA standards, including descriptive image alt text, keyboard navigation, adequate color contrast, and clear readable fonts. If you encounter an accessibility barrier on our site, please let us know.

We select venues with accessibility in mind. If you require specific accommodations — such as wheelchair access, mobility assistance, or other needs — please contact us before the event at contact@eclipse-official.com or by calling/texting (646) 407-5409 (Monday–Friday, 9 AM–6 PM PDT) so we can make appropriate arrangements.

If you need any product information, event details, or policy documents in an accessible format (larger print, plain text, etc.), please reach out to us at contact@eclipse-official.com. We will respond within 2 business days.

We welcome your feedback. Please email contact@eclipse-official.com or call/text (646) 407-5409 with details of the issue. We take all accessibility reports seriously and will work to resolve them as quickly as possible.

Email us at contact@eclipse-official.com or text us at (646) 407-5409
Monday–Friday, 9 AM–6 PM PDT | @eclipsesamplesale