How can I contact the customer service?
You can contact us by sending an email to: contact@eclipse-official.com, please allow up to 24 hours for us to answer to your request.
Or, by calling or texting us at: (646) 407-5409 Monday – Friday, 9A – 6P PDT.
How can I be added to the mailing list ?
Once your register, your email is automatically added to our mailing list and you will receive all of our sale announcements, discount alerts, and restock notifications!
How long does each sale last for?
Each sale usually last 5 days, this is subject to change depending on the brand. We will let you know Save the Date information on our Newsletters and Instagram: @eclipsesamplesale
Can I speak to someone for sizing and styling advices?
For sizing and styling inquiries, we always aim to provide product details from the brand and do our best to provide size charts for every sale. If more assistance is needed, please contact our customer service email contact@eclipse-official.com, or send us a text Monday – Friday, 9A – 6P PDT at: (646) 407-5409.
How can I check on my online order?
To check on your order, please log in to your account or email our customer service department at contact@eclipse-official.com, please allow up to 24 hours for us to answer to your request.
How do I track my Online Order?
Nothing to do on your part - for all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information.
How long are the items available for?
Due to the nature of sample sales, items sell out very quickly. Shopping the first day will guarantee access to a larger selection and exclusive products.
Can my item be saved if it’s in the cart?
Items in the cart are not saved until you complete your purchase.
Can I place an order through the phone?
Orders can be placed by phone Monday – Friday, 9A – 6P PDT by calling: (646) 407-5409.
When will I receive my order?
You will receive a confirmation email or a text message with your tracking information as soon as your order is shipped.
Do you ship Internationally?
At this time we do not offer International Shipping.
Can I pay extra for Expedited shipping?
At this time, we do not offer Expedited Shipping.
Can I update my shipping address?
To update your shipping address, please contact us at contact@eclipse-official.com as soon as possible and if your order has not yet shipped, we may be able to update your shipping address. Order information cannot be updated via phone, as we will need record of your new address.
Do I have to pay shipping twice if I make two or more separate purchases?
At this time, we cannot combine orders. Each order is processed and shipped separately.
Can you ship to a P.O. Box?
Yes, we can ship to a P.O. Box, if there is an issue with your delivery address, our team will contact you for alternative information.
What are the opening hours for In store pick-up?
We are open Monday to Friday from 10AM to 5:30PM. Please be prepared to show your order confirmation while picking up within 7 days of purchase at 315 S. Robertson Blvd., 90048. We'll see you there!
Can I update items in my order?
No, All items are final sale.
Can I return my purchased items?
All items are final sale, unless final sale returns coverage is purchased at checkout.
You can purchase final sale return coverage at checkout if you want the option to return and receive a refund or store credit. The return request must be made within 7 days of receiving the product.
Need to file a claim? File here.
If final sale return coverage is not purchased for eligible items in your order, then your order is final sale.
Can I cancel my order?
No, all items are final sale.
I received the wrong item, what should I do?
Please email contact@eclipse-official.com with an image of the item you received, and the name of the item in your order that it replaced. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out, we will provide a prepaid return label for your use and we will refund you the total amount you paid for the item once received.
*Please note that we do have a 7 Day window of time policy to reach out if you received wrong items. After 7 days all items will be final sale.
My order was incomplete when I received it, what should I do?
Please verify that this missing item was intended to be included in the parcel, in some cases orders will partially ship, while the remaining is fulfilled.
If this item was listed on your shipment, email contact@eclipse-official.com with your order number and the name of the item you did not receive. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out, we will refund you the total amount you paid for the item.
*Please note that we do have a 7 Day window of time policy to reach out if your order was incomplete. After 7 days all items will be final sale.
I received a damaged item, what should I do?
Please email contact@eclipse-official.com with an image of the damaged item you received. If the item is available, we will coordinate with the brand to replace it for you. If the item is sold out , we will provide a prepaid return label for your use and we will refund you the total amount you paid for the item once received.
*Please note that we do have a 7 Day window of time policy to reach out if you received damaged item. After 7 days all items will be final sale.
How does pricing work?
Each event is priced differently based on the brand and assortment. Discounts range from 50 to 90% off original retail. Any further reductions applied throughout the week are determined by the brand, Eclipse has no prior knowledge. Eclipse is unable to accommodate price adjustment on anything further reduced
What forms of payment do you accept?
We accept PayPal, Apple Pay, Google Pay, Debit card and Credit cards. You can also check out using Shop.
Can I update my Billing Information?
As this information is sensitive, our team is unable to update billing information after your confirmed entry. Once the payment goes through, you will receive an order confirmation which will confirm your billing information is correct, and your order is being processed.
Can I pay over the phone?
At this time, we do not accept payment over the phone.
Do you offer gift cards?
At this time, we do not offer gift cards.
Will sales tax be applied on my purchases?
Taxes are applied following state laws on sales tax.
How do I know if there is an In-Store sale?
By adding your email to our mailing list, you will receive updates about all Eclipse Events. We will notify you on any In-Store events on our calendar sooner than our Online events so that you can prepare for travel.
We will also announce upcoming events and locations on our instagram daily, @eclipsesamplesale
Will there be a line to get in?
Depending on the brand we are hosting and its popularity, the line will be different each week.
Do I have to check my bag?
Checking bags and coats is mandatory.
Do I need to check a stroller?
Yes, strollers can be checked at coat check or left by the front door.
Will I be able to try on items?
Fitting rooms will be available depending on the sale.
How can I purchase my items?
We accept, Debit Card, Credit Cards, Apple Pay, Google Pay and cash.
What other sample sale events you had in the past in the past?
Isabel Marant, A.P.C., IRO, ba&sh, John Elliott, The Kooples, Diptyque, Zadig et Voltaire, Kenzo Kids, Calpak, and many more!
What kind of merchandise will you have in stock?
The merchandise depends on the event we are hosting, we are not exclusive to apparel and also host home & bedding sales, travel sales, beauty & cosmetics, as well as technology. Please add your email to our mailing list and you will receive an update about the next event.
Will you be carrying true samples or product from the stores?
Online, we will carry only production pieces, unless advertised. In store will have both exclusive true samples and production pieces.
Which kind of discount will be applied?
Each sample sale will be priced differently, depending on the brand. Discounts range between 50-90% off original price. On our website, you will see your total savings under each item.
Will there be any restocking?
This will be determined by the brand. We will send a restocking email to our mailing list whenever one is announced, we will also share this on our instagram: @eclipsesamplesale
Can I put an items on hold?
Items cannot be put on hold. It is first come, first serve!
